FAQ

Q: How long will my order take to arrive?
A: Good news! Most orders reach our South African customers within 3–7 business days, depending on your location. Once we ship your goodies, you’ll get a tracking number so you can follow your package every step of the way.
Q: How much does shipping cost?
A: We like to keep it simple:
Orders under R200: a flat delivery fee of R100
Orders R200 or above: free delivery!
Q: Can I return an item if it doesn’t fit or I just don’t like it?
A: Absolutely! We offer 30 days to return your order. Just make sure items are unworn, unwashed, in original condition, and with tags attached. And don’t forget your proof of purchase. Easy peasy!
Q: Are all items returnable?
A: Not quite. For hygiene or final-sale reasons, some items cannot be returned:
Underwear, lingerie, and swimwear (if the hygiene seal is broken)
Socks
Clearance or final-sale items
Q: Can I exchange an item for a different size or color?
A: Yes! Exchanges are allowed as long as the item is available. If it isn’t, no worries — you can opt for a refund or store credit.
Q: What if my order arrives damaged or incorrect?
A: Oh no! If your parcel is damaged, defective, or just not right, contact us within 7 days. We’ll sort it out with a replacement or full refund, no stress.
Q: Who is responsible if my parcel is lost or damaged during shipping?
A: We’ve got your back if the issue is our fault. Please make sure your delivery info is correct, though — if something goes wrong due to incorrect details provided, we can’t take responsibility.
Q: How can I contact Brocca CO for support?
A: Got questions or just want to say hi? Drop us a line at: [email protected]